Suzanne Hart DiSC-OURSE

Suzanne is a passionate hospitality and client service professional who has worked across diverse and varied industries throughout her career. Her background includes conference and event management, the coordination of large scale international and national association meetings, local and state government events, and travel and incentive management. She has designed and delivered training programs throughout her career and consults regularly to industry professionals. Suzanne spreads her time between Bali and Perth.

Suzanne understands first-hand the importance and impact of exceptional service delivery at all levels of client contact. She has built her professional reputation and business on the fundamentals of excellent service delivery and its contribution to client retention and loyalty. She has trained all levels of staff from administration customer service teams, to hospitality and events professionals looking to give their organisations an ‘edge’. She is passionate about the art of communication in all its forms, and the potential to transform individuals and teams through learning more about ourselves and each other.

Suzanne is well known for her engaging delivery style and for the ability to bring real-life industry experiences to her presentations and training sessions. She understands the importance of listening closely, questioning for clarity and understanding, and communicating with empathy and integrity. She is comfortable and experienced presenting to, and working across, diverse cultures, particularly in the South-East Asian region.

Suzanne is fully vaccinated against Covid-19.